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Frequently Asked Questions

Reservations

If I make an online booking, will I be offered a ‘best rate’?

Online bookings generally offer the ‘best available rates’ for that date and time.

Are your hotel rates per person or per room?

Hotel rates are per room based on a maximum occupancy of two.

What are the type of credit cards accepted during the booking process?

We accept all the universally accepted credit cards during the booking process like MasterCard, JCB, Visa, Amex & Union Pay

My credit card details necessary when making a reservation?

Yes, to guarantee the reservation only

Will my credit card be charged?

We may block an amount on the credit card, equivalent to 1 night’s room charge to guarantee payment but this block will be automatically released in two weeks if not redeemed. Furthermore, we do not charge without proper authorisation from the guest. However, select packages may require full-prepayment at the time of booking but this will be made known at the time of making the reservation. Guests can choose to settle the bill in cash or credit card at the time of check-out.

How safe are credit card details that are submitted online?

Our hotel uses SSL secure encryption to ensure that all your personal information and credit card details are kept confidential. The security of information is very important for us.

For added security, guests are requested to present the credit card used in the online booking/purchase of accommodation together with personal identification (ID card or passport) upon check-in. Should you not wish to submit your credit card information online, we are pleased to accept reservations via fax or phone. However, credit card information will still be required to guarantee the reservation.

What is your cancellation policy?

In the event of a cancellation or no-show, the following will apply:

For stays of 1 to 7 nights If the property is not informed 24-hours or more prior to date of arrival, a charge of one (1) room night’s accommodation
will be levied on the credit card used to guarantee the reservation.

For stays of 8 to 14 nights If the property is not informed 24-hours or more prior to date of arrival, a charge of two (2) room nights accommodation
will be levied on the credit card used to guarantee the reservation.

For stays of 15 to 21 nights If the property is not informed 24-hours or more prior to date of arrival, a charge of three (3) room nights accommodation
will be levied on the credit card used to guarantee the reservation.

For stays of 22 nights and more If the property is not informed 72-hours or more prior to date of arrival, a charge of five (5) room nights accommodation
will be levied on the credit card used to guarantee the reservation.

Do you have pets’ policy?

Regrettably, pets are not allowed

What are you check-in and check-out times?

Check-in time is 2:00 pm
Check-out time is 12:00 noon

Is it possible to check-in earlier?

Early check-in is subject to room availability.

What is the charge for late check-out?

Late check-out is subject to room availability and the charges are as follows:
Check out before 6.00 pm: 50% charge (based on overnight rate)
Check out after 6.00 pm: Full overnight rate (same)

Hotel Information

How many stars is the hotel?

5 stars

What is the hotel’s policy regarding children?

  • There is no charge for children below the age of 12 years sharing a room with parent(s) on existing bedding.
  • If an extra bed is required, regardless of age, Executive room will be applied (Room with sofa bed)
  • Children 12 years and above are charged the full adult breakfast price of THB 350.00 nett.
  • Children between the ages of 5 and 11 years are charged a rate of THB 175.00 nett per child/breakfast.
  • Children 5 years and below eat breakfast for free

Does the hotel provide baby-sitting services?

Yes, we do provide baby-sitting. Additional charge is required for this service

Are baby cots available?

Yes, baby cots are available upon request and are free of charge.

Where is the breakfast served and at what time?

Breakfast is served at The Medinii restuarant which is located on the 35th floor, from 6:00am – 10.30am

How many restaurants do you have and what are they?

There are 4 outlets in The Continent Hotel.

Axis & Spin bar:

located on 38th and 39th floor , from 6.00pm – 1.00am

The Medinii:

located on 35th floor, from
Breakfast: 6:00am – 10:30am
Lunch 11:30am – 2:30pm
Brunch 12:00pm – 4:00pm
Dinner 6:00pm – 11:00pm

H2O Bar:

Located on 37th floor, from 9:00am – midnight

Compass lounge:

Located at the lobby, from 07:00am – 10:00pm

Is vegetarian food available in the restaurant?

Yes, vegetarian dishes are available both on the breakfast buffet line and a la carte.

Is the food served in the restaurant halal?

Strictly speaking, the food served is not ‘halal’, however, we have dishes available that are pork free.

Do you have 24 hours room service?

Currently our room service is available upon request and last order should be made before 10:30pm

Room Information

Do you have non-smoking rooms?

Yes, we do.

Do you have twin, triple and quadruple rooms?

We have twin rooms and connecting room that can accommodate 4 persons. We also have Executive Room that can accommodate 3 persons in the same room on request.

Do you have inter-connecting rooms?

Yes, We have inter-connecting rooms

What is the cost of an extra bed?

Regrettably, only sofa bed available at THB 1,200 with breakfast at the Executive room type**

Is there an additional charge for visitors?

No, we do not charge for visitors. However, identification may be required for security purposes.

General Information

What is the length & width of your pool?

12 meters x 5 meters

Do you have hairdryers in the rooms?

Yes, they are provided in the bathroom of all rooms.

Does the hotel provide iron and ironing boards in all rooms?

Yes, They are provided in all rooms

How far is the property from the airport and do you provide airport transfers? And if so, what is the cost?

The hotel is a 30-40-minute drive from Suvarnabhumi International Airport. Airport transfers are provided upon request at THB 1,400 nett per way for a car and THB 2,200 nett per way for a van.

How much is an airport taxi or limousine?

An airport taxi is approximately THB 350-450 nett per way including toll charges. An airport limousine is approximately THB 1,400 nett per way.

Can luggage be store at the property whilst I travel elsewhere?

Yes, free of charge.

What is the weather like at the different times of the year?

Bangkok being a tropical city, weather is warm throughout the year with April and May being especially hot and sticky. June to September are cooler months (24-28c), however, it is the rainy season. The most pleasant time of year is October to February, where temperatures range from 25-28c with light breezes and only the occasional shower.

Is the tap water safe to drink?

No, tap water in Thailand is not potable. Complimentary bottled water is supplied to your rooms daily.

Is there a doctor on call?

Yes, there is. Kindly contact the Front Desk staff for assistance.

How far is the nearest hospital?

Rutnin Gimbel Eye Hospital is the nearest eye hospital located at Sukhumvit Soi 21 or Asoke road. It is a 10 minute drive from hotel.
Samitivej Sukhumvit Hospital is the closet one stop service hospital located at Sukhumvit Soi 49. It is approximately 20 minutes drive from the hotel.

Where is the nearest bank or currency exchange?

The nearest full-service bank and ATM machine is located at The Interchange Building, Exchange Building and Terminal 21.

What time do banks open?

Business hours are from 8:00 am or 8:30 am to 5:30 pm, Monday through Friday.
Banks in department stores are open 10:00 am – 9:00 pm or 11:00 am – 10:00 pm, seven days a week.

What is the voltage is used in Thailand?

The voltage in Thailand is 220 volts.

Business Traveler

Can I connect my laptop in the room?

Yes, via WiFi.

Are dual telephone sockets available in the rooms?

No, dual telephone sockets are not available.

What is the hourly/daily rate for limousine service?

Please contact our front desk for further information

Are secretarial and other business services such as translation available?

Unfortunately we do not provide this service

How far is the property from the Skytrain?

It is a two-minute walk to the Asok BTS Sky Train station at Exit 6

Are the shopping centers nearby?

Our location is closed to all the major shopping centers such as Terminal 21, The Emporium & other world class department stores like Siam Paragon and Central World literally on your doorstep to skytrain

How far is the property from well-known entertainment spots?

Our location is closed to the Asoke, Nana and the Shopping Area. It will take approximately 5 – 10 mins walk to those places

Do you have a tour desk?

No we do not, however, our Front Desk staff will be more than happy to help you with any queries you may have or assist you with any arrangements you may wish to make.

What and where are local tourist attractions?

Contact the Front Desk staff or Concierge for more information on tourist attractions.