Frequently Asked Questions
Reservations
How do I make direct contact with the hotel?You may email, call or fax the hotel,
E: [email protected]
T: +66 2 686 7000
F: +66 2 686 7007
If you find a lower rate for The Continent hotel, room type and dates within 24 hours of making your reservation, send a claim to [email protected] We’ll review the claim, and if approved, we’ll match the rate and give you an additional 5% discount on the room.
Hotel rates are per room based on a maximum occupancy of two.
We accept all the universally accepted credit cards during the booking process like MasterCard, JCB, Visa, Amex & Union Pay.
We accept all the universally accepted credit cards during
the hotel stay includinge MasterCard, JCB, Visa, Diners Club, Amex, Union Pay.
We accept WeChat and Alipay.
Yes, to guarantee the reservation only. We may block an amount on the credit card, equivalent to 1 night’s room charge to
guarantee payment but this block will be automatically released in two weeks if not redeemed. Furthermore, we do not charge without proper authorisation from the guest. However, select packages may require full-prepayment at the time of booking but this will be made known at the time of making the reservation. Guests can choose to settle the bill in cash or credit card at the time of check-out.
We may block an amount on the credit card, equivalent to 1 night’s room charge to guarantee payment but this block will be automatically released in two weeks if not redeemed. Furthermore, we do not charge without proper authorisation from the guest. However, select packages may require full-prepayment at the time of booking but this will be made known at the time of making the reservation. Guests can choose to settle the bill in cash or credit card at the time of check-out.
Our hotel uses SSL secure encryption to ensure that all your personal information and credit card details are kept confidential. The security of information is very important for us.
For added security, guests are requested to present the credit card used in the online booking/purchase of accommodation together with personal identification (ID card or passport) upon check-in. Should you not wish to submit your credit card information online, we are pleased to accept reservations via fax or phone. However, credit card information will still be required to guarantee the reservation.
All reservations must be guaranteed, either by a credit card or cash. All cancellations and changes must be made by 6:00 pm, local time, 48 hours prior to arrival date. Otherwise, either a penalty of one night’s room rate plus tax and service will be billed to the credit card or the deposit received for the reservation will be forfeited. Any material changes requested within the cancellation period are subject to approval by the Hotel.
Check-in time is 2:00 pm
Check-out time is 12:00 noon
Early check-in is subject to room availability
Late check-out is subject to room availability and the charges are as follows:
Check out before 6.00 pm: 50% charge (based on overnight rate)
Check out after 6.00 pm: Full overnight rate (same)
Hotel Information
How many stars is the hotel?5 stars
There is no charge for children below the age of 12 years sharing a room with parent(s) on existing bedding.
If an extra bed is required, regardless of age, Executive room will be applied (Room with sofa bed)
Children 12 years and above are charged the full adult breakfast price of THB 350.00 nett.
Children between the ages of 5 and 11 years are charged a rate of THB 175.00 nett per child/breakfast.
Children 5 years and below eat breakfast for free
Yes, we do provide baby-sitting. Additional charge is required for this service
Yes, baby cots are available upon request and are free of charge.
Breakfast is served at The Medinii restaurant
which is located on the 35th floor, from 6:00am-10.30am
There are 4 outlets in The Continent Hotel.
Medinii Restaurant:
located on 35th floor
Breakfast: 6:00am-10:30am
Lunch 11:30am-2:30pm
Dinner 6:00pm-10:45pm
H2O Bar:
Located on 37th floor, from 11:00am-8pm
Axis & Spin bar:
located on 38th floor, from 6.00pm-midnight
Breakfast 6:00am-1030am a-la-carte
Co-Working space & Coffee lounge 6:00am to 5:00pm
Cocktails and snacks 5:00pm-midnight
Bangkok Heightz Thai Restaurant & Bar:
located on 39th floor, from 6pm-midnight
Yes, vegetarian dishes are available both on the breakfast buffet line and a la carte.
Strictly speaking, the food served is not ‘Halal’, however we have a viarity of dishes available that are suitable substitutes.
We offer room service through our in-room a-la-carte menu from 06:00am to 11:30pm
We have 24 hour gym located on level 36.
Room Information
Do you have non-smoking rooms?Yes, we do.
Yes, we do. They are located on level 9 & 10.
We have twin rooms and connecting room that can accommodate 4 persons. We also have Executive Room that can accommodate 3 persons in the same room on request.
Yes, we have inter-connecting rooms.
We do not provide any extra beds however, we have our executive room which have a comfortable sofa bed. Please note charges apply for additional person per night.
No, we do not charge for visitors. However, identification may be required for security purposes.
Yes, we provide a luggage rack in each guest room located in the wardrobe.
Yes, we provide 1 umbrella in each guest room located in the wardrobe.
We provide 46 TV channels covering, Thai, English, Japanese, Korean, Mandarin, French, Deutch & Arabic language.
General Information
What is the length & width of your pool?Our pool is located on level 37 and is 12 meters x 5 meters.
Yes, they are provided in the bathroom of all rooms.
Yes, They are provided in all rooms
The hotel is a 30-40-minute drive from Suvarnabhumi International Airport.
The hotel is a 45-50minute drive from Don Mueang airport.
Limousine Airport transfers are provided upon request at THB 1,500 nett per way for a car and THB 2,200 nett per way for a van. Please contact the hotel to arrange this service for you.
An airport taxi is approximately THB 450-550 nett per way including toll charges.
An airport limousine is approximately THB 1,500 nett per way. Please contact the hotel to arrange this service for you.
We accept baggage storage at the hotel for guests who have a return hotel booking.
We note there is adequate and secure baggage storage available in both airports for your convenience.
Bangkok being a tropical city, weather is warm throughout the year with April and May being especially hot and sticky. June to September are cooler months (24-28c), however, it is the rainy season. The most pleasant time of year is October to February, where temperatures range from 25-28c with light breezes and only the occasional shower.
It is not recommended to drink tap water in Thailand.
4 Complimentary bottled water is supplied to your rooms daily.
Yes, there is. Kindly contact the Front Desk staff for assistance and they will confirm the price to book a doctor’s visit.
Samitivej Sukhumvit Hospital is the closet one stop service hospital located at Sukhumvit Soi 49. It is approximately 15-20 minutes drive from the hotel.
Bumrungrad Hospital on Sukhumvit Soi 3 is 20-25 minutes drive from the hotel.
We have a pharmacy at the front of the hotel open from 9am to 10pm daily or Boots pharmacy open from 9am to 7pm daily at The Interchange building Sky-train level adjacent to the hotel.
There is a Wellness Medical Clinic at The Interchange building open from 8am to 8pm daily adjacent to the hotel.
The nearest full-service bank and ATM machine is located at The Interchange Building, Exchange Building and Terminal 21.
Business hours are from 8:00 am or 8:30 am to 5:30 pm, Monday through Friday.
Banks in department stores are open 10:00 am-9:00 pm or 11:00 am-10:00 pm, seven days a week.
The voltage in Thailand is 220 volts.
Airport Rail Link
Operating daily from 06.00 to 24.00, the Airport Link to Suvarnabhumi Airport will provide two transit options:
Direct Express Train
Suvarnabhumi Airport Rail Link is now ready to provide check-in and luggage transfer services at Makkasan Station. Passengers can check in at Makkasan Station 3-12 hours before their flights on their way to the airport terminus, Suvarnabhumi Station.
The ride will take 15 minutes from the City Air Terminal (Makkasan) train station. This service will connect to the city’s mass transit subway system. Passengers will have the opportunity of checking in their luggage at the City Air Terminal, before boarding the express train to Suvarnabhumi airport.
It costs THB 150 per person for a non-stop trip between Makkasan and the airport.
City Link Train
The ride will take 30 minutes to travel the 28 kilometers (17 miles) to the airport, making six stops along the way throughout the city, and linking with both the Subway (MRT) and Skytrain (BTS) systems in Bangkok.
The cost of the City Line is between THB 15 – THB 45 according to distance travelled between Phayathai Station and Suvarnabhumi Airport.
Getting to the Hotel
Upon arrival, head to the Airport Rail Link located at the basement level of Suvarnabhumi Airport. The Continent Hotel guests are recommended to purchase the Express Line ticket to Makkasan station, where they would need to change lines & take the subway from Petchburi (MRT) to Sukhumvit (MRT) station. On arrival at Sukhumvit MRT Station take Exit No. 2.
Business Traveler
Can I connect my laptop in the room?Yes, via WiFi.
Hi-speed Internet 10 Mbps (shared speed) is available for all our in-house guests complimentary.
No, dual telephone sockets are not available.
Our limousine company provides this service. Please contact our front desk for further information.
Our front desk team are happy to assist you to find a suitable secretarial and/or transaltion service provided for you.
It is a two-minute walk to the Asok BTS Sky Train station at Exit 6.
Our location is closed to the Asok, Nana and the Shopping Area.
It will take approximately 5-10 mins walk to those places. Please do ask our front desk team for their favourite spots that are a must to visit whilst in Bangkok.
We have meeting facilities availble on level 33. Please email us on [email protected] with your requirements.
Yes, we provide a full working desk in each of our rooms.
Yes, our power points are all designed to take universal powerplug points. Please note, Thailand operates at 220 volts.
We provide complimentary access to PressReader which allows guests to access thousands of publications in multiple languages.
Yes we do, it is a complimentary service. Please call our front desk team.
We provide Laundry and Dry-cleaning services charged per item.
If laundry is picked up prior to 10am it will return after 6pm on the same day. Express laundry is available and return is within 4 hours at an additional cost within working hours 8:00am to 7:00pm. (subject to change).
We offer a Sky Club package which includes Executive Sky Club access at our Axis and Spin on level 38. Benefits include Breakfast, all day soft drinks and coffee and evening canapes and beverages. Please visit our Sky Club room section on our website to see the full benefits.
We don’t have a coworking space but guests can request a place to work from the front desk.
Parking
Do you have parking at the hotel?We have a valet service available at the hotel.
Drop off is at the main entrance.
Free private parking is provided.
Surroundings
Is there public transport close to the hotel?The hotel is located right next to the major train hubs of Bangkok.
The Skytrain BTS is operational daily from 530am to midnight and our stop is Asok Station.
The MRT underground train sytem is operational daily from 6am to midnight with access under The Interchange Building adjacent to the hotel and our stop is Sukhumvit Station.
Our location is closed to all the major shopping centers such as Terminal 21, Emporium, Emquartier, Central Embassy & other world class department stores like Siam Paragon and Central World literally on your doorstep to skytrain.
No we do not, however, our Front Desk staff will be more than happy to help you
with any queries you may have or assist you with any arrangements you may wish to make.
Contact the Front Desk staff or Concierge for more information on tourist attractions.
The Escape Hunt Experience Bangkok (0.1 km)
Citibank Bangkok (0.1 km)
Soi Cowboy (0.1 km)
BTS – Asok (0.2 km)
Terminal 21 (0.2 km)
MRT – Sukhumvit (0.3 km)
Kamthieng House Museum (0.4 km)
Korean Town (0.5 km)
Health Land Asoke (0.5 km)
Benjasiri Park (0.8 km)
Soi Cowboy (0.1 km)
Terminal 21 (0.2 km)
Villa Market (0.5 km)
Cabbages & Condoms Restaurant (0.5 km)
Suvarnabhumi Airport (21 km)
Don Muang Airport (21 km)
Dining
Do you have a restaurant on site?The Continent Hotel Bangkok by Compass Hospitality has 3 restuarnts
– Axis & Spin, Sky Lounge and Bar
– Bangkok Heightz
– Medinii Restaurant
Guests staying at The Continent Hotel Bangkok by Compass Hospitality can enjoy a highly-rated breakfast during their stay.
Breakfast options include:
– Continental
– Vegetarian
– Asian
– Buffet
– Indian
Sky Lounge is described by Michelin Guide Bangkok as a “Fashionable Bar”. Located on the 38th floor of the hotel, overlooking the dazzling lights of Sukhumvit Road and the Bangkok cityscape below, it features an all-encompassing signature cocktail, beer, and wine menu with the unique concept of Bartending at the table.
Bangkok Heightz is a smart casual Modern Thai food restaurant and Bar
located on the rooftop of The Continent Hotel. Situated on the 39th floor of
the hotel overlooking a fabulous cityscape, it features Thai dining that takes
it’s inspiration from street food. Mixology at the hotel remains creative with
Signature cocktails taking their inspiration from local herbs and spices.
Italian inspired casual dining with fine dining zones high above the streets of Bangkok.Offers a unique and high value Free Flow Dining concept for Dinner.
Yes, Indian food is available for breakfast.