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THE CONTINENT HOTEL BANGKOK
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HomeFrequently Asked Questions

Frequently Asked Questions

Reservations

How do I make direct contact with the hotel?

You may email, call or fax the hotel,
E: [email protected]
T: +66 2 686 7000
F: +66 2 686 7007

If I make an online booking, will I be offered a ‘best rate’?

If you find a lower rate for The Continent hotel, room type and dates within 24 hours of making your reservation, send a claim to [email protected] We’ll review the claim, and if approved, we’ll match the rate and give you an additional 5% discount on the room.

Are your hotel rates per person or per room?

Hotel rates are per room based on a maximum occupancy of two.

What are the type of credit cards accepted during the reservation booking process?

We accept all the universally accepted credit cards during the booking process like MasterCard, JCB, Visa, Amex & Union Pay.

What are the type of credit cards accepted during the hotel stay?

We accept all the universally accepted credit cards during
the hotel stay includinge MasterCard, JCB, Visa, Diners Club, Amex, Union Pay.

What are the type of electronic payment forms accepted during the hotel stay?

We accept WeChat and Alipay.

Are my credit card details necessary when making a reservation?

Yes, to guarantee the reservation only. We may block an amount on the credit card, equivalent to 1 night’s room charge to
guarantee payment but this block will be automatically released in two weeks if not redeemed. Furthermore, we do not charge without proper authorisation from the guest. However, select packages may require full-prepayment at the time of booking but this will be made known at the time of making the reservation. Guests can choose to settle the bill in cash or credit card at the time of check-out.

Will my credit card be charged?

We may block an amount on the credit card, equivalent to 1 night’s room charge to guarantee payment but this block will be automatically released in two weeks if not redeemed. Furthermore, we do not charge without proper authorisation from the guest. However, select packages may require full-prepayment at the time of booking but this will be made known at the time of making the reservation. Guests can choose to settle the bill in cash or credit card at the time of check-out.

How safe are credit card details that are submitted online?

Our hotel uses SSL secure encryption to ensure that all your personal information and credit card details are kept confidential. The security of information is very important for us.

For added security, guests are requested to present the credit card used in the online booking/purchase of accommodation together with personal identification (ID card or passport) upon check-in. Should you not wish to submit your credit card information online, we are pleased to accept reservations via fax or phone. However, credit card information will still be required to guarantee the reservation.

What is your cancellation policy?

All reservations must be guaranteed, either by a credit card or cash. All cancellations and changes must be made by 6:00 pm, local time, 48 hours prior to arrival date. Otherwise, either a penalty of one night’s room rate plus tax and service will be billed to the credit card or the deposit received for the reservation will be forfeited. Any material changes requested within the cancellation period are subject to approval by the Hotel.

What are check-in and check-out times?

Check-in time is 2:00 pm
Check-out time is 12:00 noon

Is it possible to check-in earlier?

Early check-in is subject to room availability

What is the charge for late check-out?

Late check-out is subject to room availability and the charges are as follows:
Check out before 6.00 pm: 50% charge (based on overnight rate)
Check out after 6.00 pm: Full overnight rate (same)

Hotel Information

How many stars is the hotel?

5 stars

What is the hotel’s policy regarding children?

There is no charge for children below the age of 12 years sharing a room with parent(s) on existing bedding.
If an extra bed is required, regardless of age, Executive room will be applied (Room with sofa bed)
Children 12 years and above are charged the full adult breakfast price of THB 350.00 nett.
Children between the ages of 5 and 11 years are charged a rate of THB 175.00 nett per child/breakfast.
Children 5 years and below eat breakfast for free

Does the hotel provide baby-sitting services?

Yes, we do provide baby-sitting. Additional charge is required for this service

Are baby cots available?

Yes, baby cots are available upon request and are free of charge.

Where is the breakfast served and at what time?

Breakfast is served at The Medinii restaurant
which is located on the 35th floor, from 6:00am-10.30am

How many restaurants do you have and what are they?

There are 4 outlets in The Continent Hotel.

Medinii Restaurant:
located on 35th floor
Breakfast: 6:00am-10:30am
Lunch 11:30am-2:30pm
Dinner 6:00pm-10:45pm

H2O Bar:
Located on 37th floor, from 11:00am-8pm

Axis & Spin bar:
located on 38th floor, from 6.00pm-midnight
Breakfast 6:00am-1030am a-la-carte
Co-Working space & Coffee lounge 6:00am to 5:00pm
Cocktails and snacks 5:00pm-midnight

Bangkok Heightz Thai Restaurant & Bar:
located on 39th floor, from 6pm-midnight

Is vegetarian food available in the restaurant?

Yes, vegetarian dishes are available both on the breakfast buffet line and a la carte.

Is the food served in the restaurant halal?

Strictly speaking, the food served is not ‘Halal’, however we have a viarity of dishes available that are suitable substitutes.

Do you have 24 hours room service?

We offer room service through our in-room a-la-carte menu from 06:00am to 11:30pm

Do you have a gym?

We have 24 hour gym located on level 36.

Room Information

Do you have non-smoking rooms?

Yes, we do.

Do you have smoking rooms?

Yes, we do. They are located on level 9 & 10.

Do you have twin, triple and quadruple rooms?

We have twin rooms and connecting room that can accommodate 4 persons. We also have Executive Room that can accommodate 3 persons in the same room on request.

Do you have inter-connecting rooms?

Yes, we have inter-connecting rooms.

What is the cost of an extra bed?

We do not provide any extra beds however, we have our executive room which have a comfortable sofa bed. Please note charges apply for additional person per night.

Is there an additional charge for visitors?

No, we do not charge for visitors. However, identification may be required for security purposes.

Are luggage racks available in the guest rooms?

Yes, we provide a luggage rack in each guest room located in the wardrobe.

Are umbrellas provided?

Yes, we provide 1 umbrella in each guest room located in the wardrobe.

Do you provide in-room movies?

We provide 46 TV channels covering, Thai, English, Japanese, Korean, Mandarin, French, Deutch & Arabic language.

General Information

What is the length & width of your pool?

Our pool is located on level 37 and is 12 meters x 5 meters.

Do you have hairdryers in the rooms?

Yes, they are provided in the bathroom of all rooms.

Does the hotel provide iron and ironing boards in all rooms?

Yes, They are provided in all rooms

How far is the property from the airport and do you provide airport transfers? And if so, what is the cost?

The hotel is a 30-40-minute drive from Suvarnabhumi International Airport.
The hotel is a 45-50minute drive from Don Mueang airport.

Limousine Airport transfers are provided upon request at THB 1,500 nett per way for a car and THB 2,200 nett per way for a van. Please contact the hotel to arrange this service for you.

How much is an airport taxi or limousine?

An airport taxi is approximately THB 450-550 nett per way including toll charges.

An airport limousine is approximately THB 1,500 nett per way. Please contact the hotel to arrange this service for you.

Can luggage be store at the property whilst I travel elsewhere?

We accept baggage storage at the hotel for guests who have a return hotel booking.

We note there is adequate and secure baggage storage available in both airports for your convenience.

What is the weather like at the different times of the year?

Bangkok being a tropical city, weather is warm throughout the year with April and May being especially hot and sticky. June to September are cooler months (24-28c), however, it is the rainy season. The most pleasant time of year is October to February, where temperatures range from 25-28c with light breezes and only the occasional shower.

Is the tap water safe to drink?

It is not recommended to drink tap water in Thailand.
4 Complimentary bottled water is supplied to your rooms daily.

Is there a doctor on call?

Yes, there is. Kindly contact the Front Desk staff for assistance and they will confirm the price to book a doctor’s visit.

How far is the nearest hospital?

Samitivej Sukhumvit Hospital is the closet one stop service hospital located at Sukhumvit Soi 49. It is approximately 15-20 minutes drive from the hotel.
Bumrungrad Hospital on Sukhumvit Soi 3 is 20-25 minutes drive from the hotel.

Is there a pharmacy nearby?

We have a pharmacy at the front of the hotel open from 9am to 10pm daily or Boots pharmacy open from 9am to 7pm daily at The Interchange building Sky-train level adjacent to the hotel.

Is there a medical clinic nearby?

There is a Wellness Medical Clinic at The Interchange building open from 8am to 8pm daily adjacent to the hotel.

Where is the nearest bank or currency exchange?

The nearest full-service bank and ATM machine is located at The Interchange Building, Exchange Building and Terminal 21.

What time do banks open?

Business hours are from 8:00 am or 8:30 am to 5:30 pm, Monday through Friday.
Banks in department stores are open 10:00 am-9:00 pm or 11:00 am-10:00 pm, seven days a week.

What is the voltage is used in Thailand?

The voltage in Thailand is 220 volts.

Is there a train to and from the airport?

Airport Rail Link
Operating daily from 06.00 to 24.00, the Airport Link to Suvarnabhumi Airport will provide two transit options:
Direct Express Train
Suvarnabhumi Airport Rail Link is now ready to provide check-in and luggage transfer services at Makkasan Station. Passengers can check in at Makkasan Station 3-12 hours before their flights on their way to the airport terminus, Suvarnabhumi Station.
The ride will take 15 minutes from the City Air Terminal (Makkasan) train station. This service will connect to the city’s mass transit subway system. Passengers will have the opportunity of checking in their luggage at the City Air Terminal, before boarding the express train to Suvarnabhumi airport.
It costs THB 150 per person for a non-stop trip between Makkasan and the airport.

City Link Train
The ride will take 30 minutes to travel the 28 kilometers (17 miles) to the airport, making six stops along the way throughout the city, and linking with both the Subway (MRT) and Skytrain (BTS) systems in Bangkok.
The cost of the City Line is between THB 15 – THB 45 according to distance travelled between Phayathai Station and Suvarnabhumi Airport.

Getting to the Hotel
Upon arrival, head to the Airport Rail Link located at the basement level of Suvarnabhumi Airport. The Continent Hotel guests are recommended to purchase the Express Line ticket to Makkasan station, where they would need to change lines & take the subway from Petchburi (MRT) to Sukhumvit (MRT) station. On arrival at Sukhumvit MRT Station take Exit No. 2.

Business Traveler

Can I connect my laptop in the room?

Yes, via WiFi.

What kind of internet connection do you provide and what is the cost?

Hi-speed Internet 10 Mbps (shared speed) is available for all our in-house guests complimentary.

Are dual telephone sockets available in the rooms?

No, dual telephone sockets are not available.

What is the hourly/daily rate for limousine service?

Our limousine company provides this service. Please contact our front desk for further information.

Are secretarial and other business services such as translation available?

Our front desk team are happy to assist you to find a suitable secretarial and/or transaltion service provided for you.

How far is the property from the Skytrain?

It is a two-minute walk to the Asok BTS Sky Train station at Exit 6.

How far is the property from well-known entertainment?

Our location is closed to the Asok, Nana and the Shopping Area.
It will take approximately 5-10 mins walk to those places. Please do ask our front desk team for their favourite spots that are a must to visit whilst in Bangkok.

Do you have any meeting rooms?

We have meeting facilities availble on level 33. Please email us on [email protected] with your requirements.

Do you have a working desk in the guest rooms?

Yes, we provide a full working desk in each of our rooms.

Do you have multiple adapters in your guest rooms?

Yes, our power points are all designed to take universal powerplug points. Please note, Thailand operates at 220 volts.

Do you provide daily newspapers and magazines?

We provide complimentary access to PressReader which allows guests to access thousands of publications in multiple languages.

Do we provide shoe-shine services?

Yes we do, it is a complimentary service. Please call our front desk team.

Do you provide laundry & express laundry services?

We provide Laundry and Dry-cleaning services charged per item.
If laundry is picked up prior to 10am it will return after 6pm on the same day. Express laundry is available and return is within 4 hours at an additional cost within working hours 8:00am to 7:00pm. (subject to change).

Does the hotel have an executive club lounge?

We offer a Sky Club package which includes Executive Sky Club access at our Axis and Spin on level 38. Benefits include Breakfast, all day soft drinks and coffee and evening canapes and beverages. Please visit our Sky Club room section on our website to see the full benefits.

Do you have a co-working space?

We don’t have a coworking space but guests can request a place to work from the front desk.

Parking

Do you have parking at the hotel?

We have a valet service available at the hotel.
Drop off is at the main entrance.
Free private parking is provided.

Surroundings

Is there public transport close to the hotel?

The hotel is located right next to the major train hubs of Bangkok.
The Skytrain BTS is operational daily from 530am to midnight and our stop is Asok Station.

The MRT underground train sytem is operational daily from 6am to midnight with access under The Interchange Building adjacent to the hotel and our stop is Sukhumvit Station.

Are the shopping centers nearby?

Our location is closed to all the major shopping centers such as Terminal 21, Emporium, Emquartier, Central Embassy & other world class department stores like Siam Paragon and Central World literally on your doorstep to skytrain.

Do you have a tour desk?

No we do not, however, our Front Desk staff will be more than happy to help you
with any queries you may have or assist you with any arrangements you may wish to make.

What and where are local tourist attractions?

Contact the Front Desk staff or Concierge for more information on tourist attractions.

What are the closest landmarks?

The Escape Hunt Experience Bangkok (0.1 km)
Citibank Bangkok (0.1 km)
Soi Cowboy (0.1 km)
BTS – Asok (0.2 km)
Terminal 21 (0.2 km)
MRT – Sukhumvit (0.3 km)
Kamthieng House Museum (0.4 km)
Korean Town (0.5 km)
Health Land Asoke (0.5 km)
Benjasiri Park (0.8 km)

What are the closest restaurants / markets?

Soi Cowboy (0.1 km)
Terminal 21 (0.2 km)
Villa Market (0.5 km)
Cabbages & Condoms Restaurant (0.5 km)

What are the closest airports?

Suvarnabhumi Airport (21 km)
Don Muang Airport (21 km)

Dining

Do you have a restaurant on site?

The Continent Hotel Bangkok by Compass Hospitality has 3 restuarnts
– Axis & Spin, Sky Lounge and Bar
– Bangkok Heightz
– Medinii Restaurant

What kind of breakfast is served at the hotel?

Guests staying at The Continent Hotel Bangkok by Compass Hospitality can enjoy a highly-rated breakfast during their stay.
Breakfast options include:
– Continental
– Vegetarian
– Asian
– Buffet
– Indian

What do you serve at Axis & Spin?

Sky Lounge is described by Michelin Guide Bangkok as a “Fashionable Bar”. Located on the 38th floor of the hotel, overlooking the dazzling lights of Sukhumvit Road and the Bangkok cityscape below, it features an all-encompassing signature cocktail, beer, and wine menu with the unique concept of Bartending at the table.

What do you serve at Bangkok Heightz?

Bangkok Heightz is a smart casual Modern Thai food restaurant and Bar
located on the rooftop of The Continent Hotel. Situated on the 39th floor of
the hotel overlooking a fabulous cityscape, it features Thai dining that takes
it’s inspiration from street food. Mixology at the hotel remains creative with
Signature cocktails taking their inspiration from local herbs and spices.

What do you serve at Medinii Restaurant?

Italian inspired casual dining with fine dining zones high above the streets of Bangkok.Offers a unique and high value Free Flow Dining concept for Dinner.

Is Indian food available for breakfast?

Yes, Indian food is available for breakfast.

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